Frequently Asked Questions


How do I withdraw money from my account?

To withdraw, click on ‘withdrawal’ tab at the top of the page (4th tab to the right), then click on ‘withdrawal request’. Fill in the details in full, providing all the personal and bank details asked. Click on confirm, and then print the form. Sign it with a pen, and forward to withdrawals@xforex.com, so we can process your request.

Please note that even in cases where funds are to be sent to your debit card, still fill in the bank details, as the whole form needs to be filled in regardless. Fill in the form using numbers and letters only. Do not use symbols, or currency signs. Just use ‘whole numbers’ numbers only, with no symbols.

In the case that your bank does not actually use a swift/IBAN code system, you can fill in this field by duplicating the branch number again (only if your bank does not actually have a swift code, but most banks do). We recommend you talk to your bank for these details.

Please note that withdrawals can only be issued if your documents are submitted and approved. Withdrawals cannot be issued if there are still outstanding documents that you have not previously sent to us.

For more information on withdrawals and to view the Withdrawal FAQ page, click here

If you would like to withdraw money in a different way, please send an e-mail to: cs@xforex.com. Please provide your name, and account number and what you would like to do and a representative will get back to you shortly to discuss your request.

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What should I do if I have a question that is not listed?

Please feel free to contact us and we will be happy to help you.

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What are the advantages of XForex compared to other Forex brokers?

No commissions

XForex does not charge any fees for opening new positions. XForex’s income is driven solely from the differences between the bid and the ask price so it’s in our best interest to ensure your trading success - therefore we provide you all the tools necessary to profit as a trader from you investments

24 hours a day for trading and services

XForex offices are opened 24 hours a day, 5.5 days a week from Sunday night to Friday night for all questions and assistance.

The Friendliest Interface

Our leading software engineers have developed a user-friendly trading platform. Simply open a browser (such as Internet Explorer, Mozilla Firefox, etc) surf to the site and log in- there is no need to download or install any software, the platform can be accessed from any computer, anywhere in the world. All you need is an internet connection- trade at home, away or even overseas.

Real-time Account Updates

Traders can monitor everything in their account in real-time. This includes the account balance, the balance of open positions, the margin available and the exposure. Real-time monitoring allows traders to have full control of their portfolio, in order to manage it properly.

Credit Card Charging

XForex enables its clients to charge and recharge their credit cards, efficiently and securely. Payments are made using a SSL secured server your payment details are sent in a highly encrypted format and are deleted from our servers once they are no longer relevant. This allows you to trade in a swift, efficient and secure manner.

Secure Trading

Xforex trading platform meets the highest data security standards on the web. Our security experts have gone to great lengths to provide a secure online virtual trading room. Using a SSL secured server your personal details are kept in a highly encrypted format and are deleted from our servers once they are no longer relevant. XForex transforms the foreign currency market into a safe and secure trading environment, allowing traders to trade with confidence.

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What is Automatic Premium and Validity of a Transaction?

Automatic Premium allows investors and traders the possibility of leaving positions open until they wish to close them.
When a trader opens a new position, the default expiration date is set.
At the end of the value date (server time), open positions will be extended automatically to the next spot value date, adding two business days. The Premium is dependent upon the currency pairs involved. Investor will either earn or pay away points, depending on the Premium differential between the two currencies of the position.

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What are the hours of trading in the Forex market?

Forex trading starts at 21:00 GMT on Sunday and stays open 24 hours a day, nonstop until it closes at 21:00 GMT on Friday. The Forex market hours will change during the daylight savings time switch.

Gold and silver commodities are closed for 1 hour every day at 21:00 GMT until 22:00 GMT. Please note that you will not be able to open or close trades within these hours from your platform, however you can call the dealing room if you wish to open or close commodities during this hour.

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What do I do if the system is down due to technical issues and I cannot access the website?

Do not let any technical issues interfere with any open trades you may have.

(Please note that our dealing room is available 24 hours a day during market sessions to assist you in opening or closing positions for you manually. Please keep our telephone number stored in your phone or saved elsewhere).

Our telephone number can be found on our Contact Us page. Our online operators are also available 24 hours a day during trading sessions.

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How can I see the trading charts?

To see trading charts click on ‘tools’ tab at the top of the page (7th tab to the right). Then at the bottom of the list click on charts. Please note that in order to view the charts ‘java’ (www.java.com) must be installed on your PC. You can download the newest version of Java here. Please note that the rates displayed in the chart are for indicative purposes only and may differ from trading rates.
To change your currency type, click on ‘Instruments’ at the top of the page (2nd tab to the right) and select the currency you want.

The Rates displayed in the charts are for indicative purposes only and may differ from trading rates.

(Please note that we recommend using Internet explorer, as other browsers may affect your use of these charts).

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I tried to login again but it says Session in Use?

This means that you have not logged out properly previously, so please wait few seconds and try to login another time.

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I inserted my user name and password, but failed to login. What Should I do?

This common problem occurs when you may have inserted the username and/or password incorrectly. The password can be a combination of digits and Latin letters. Mistyping the username or password will result in the following error message: * The username or password you entered is incorrect.

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I have lost/forgot my password, what do I do?

In order to restore your password click on ‘forgot password’ on the login home page (Please note that your new password will be automatically sent to your email address, for your safety).

Or you can contact us by phone or live chat service, and we will assist you.

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What is an Inactive Account Fee?

An Inactive account fee of $5 is assessed to an XForex account that is inactive. An account is considered inactive if no trading activity has occurred for a period of 3 months. This fee is assessed in order to offset the costs incurred when providing the service, even if the service is not used. The Inactive account fee is assessed monthly until the account is reactivated or remitted to the appropriate state as unclaimed property. To avoid an Inactive account fee please complete at least one transaction every three months.

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What security precautions are used to protect the platform?

The Data Protection System is composed of several different security layers:

  • SSL and data encryption.
  • Firewall and general server protection.
  • User identification (Authentication and Authorization).
  • Client code protection (CASPOL).
    (e.g. payments, passwords, etc).
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I tried to deposit but I received an error message and number code, what does it mean?

Please be extremely careful when entering your card details into our system, as a simple number mistake will affect your deposit. Most of the time deposit problems are down to the banks putting restrictions on your debit and bank cards, so please speak to your bank to make sure there are no restrictions on your card.

If you have input your card details into our system incorrectly, then be sure to update the card immediately from our system (‘settings’ > ‘payment instruments’).

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What is the minimum amount required open an account?

You can open an account with as little as $100 for our web based platform. A leverage of up to 1:400 is available for traders.

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What is a pip?

The Pip is the smallest numerical place in a Forex quote. This word is used interchangeably with the term “Points”.

If EUR/USD 1.3300 changes to 1.3301 = 1 pip change

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How do I file a complaint?

If for any reason you are unhappy with our services and you wish to file a complaint please go to the support page to download the complaint form, fill it in and E-mail it to compliance@xforex.com. An officer from the compliance department shall receive your claim and provide you with a response within 3 working days.

Please make sure that your complaint could not be solved with the customer support service beforehand (You may contact the customer support service through Live Chat or E-mail).

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How do I fund my account?

There are two methods of funding your account:

  1. Wire Transfer
  2. Credit Card

Both can be done from our online platform.

We process all wire transfers as soon as we receive confirmation from the credit card company. Funding via credit card is virtually instantaneous; however we stress the need for you to send a copy of the credit card as soon as possible in order to avoid any delays.

Please ensure that you have verified your account. The fllowing documents are required:

  1. A valid photo ID (like a passport copy or driving license copy)
  2. A proof of address (like a copy of a recent electric or telephone bill. Must be within the last 3 months)
  3. A card copy of the card you used to deposit with. We do not expect clients to send full card copies as that is dangerous. But it is 100% safe to send us copies of your cards as we expect you to block out the first 12 numbers across the card (as we only need to see the last 4 numbers). Also block out the CVC number on the back (as we only need to see the signature strip).

Please note that once we have received your documents for your account and approved it, the moment you use another bank card, we will also instantly require a copy of the new card.

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