Technical Remote Assistance

Remote Assistance allows our support team to connect to your computer over the Internet. This allows us to view your computer screen, and use your keyboard and mouse to troubleshoot any issues you may be experiencing.
Before using the Remote Assistance, it is important for you to know that we respect your privacy and security, and we will keep your personal information completely confidential, as stated in our Privacy Policy.

Setting Up a Remote Connection
  1. 1Click on the "Connect" button.
  2. 2Click on "Run" in the following pop-up window.
  3. 3Click on "Run" in the second pop-up window.
  4. 4Contact us and provide our representative with the ID number which is displayed in the Remote Support window.